Support
Answers to the most common questions about CareToDoc. Can't find yours? Write to us — we answer in English and Italian.
How do therapies and reminders work?
You set up your medicines once in the Care Plan: name, times of day (morning, afternoon, evening, night), and an optional color and icon. Each day, the Today screen lists what's due, period by period. When it's time, CareToDoc can send you a gentle notification; one tap marks the therapy as Taken. You can also mark it as Skipped — and if a past therapy was left pending, it simply shows as Missed, without alarms.
What measurements can I track?
You choose what to monitor: blood pressure, weight, blood glucose, temperature, oxygen saturation, and more. Measurements are entered manually with large, simple pickers. A measurement you didn't take is never marked as "missed" — it just stays blank.
How does the PDF report work?
From the Report tab you pick a period (for example the last month), and CareToDoc generates a clean PDF summarizing your therapies and measurements for that period. You can print it, save it, or share it — for example before a doctor's appointment. The report presents your data as you recorded it; it draws no medical conclusions.
What's the difference between Free, Trial, and Pro?
Free gives you the full daily routine — care plan, reminders, today's check-off — with navigation limited to the current day and no PDF reports.
Trial lets you try the Pro experience for 1 month after registering, including full day/calendar navigation and 1 PDF report. One trial per account, no payment details needed.
Pro (€3.90/month or €39/year, via the App Store) unlocks everything: unlimited reports, full navigation, and optional encrypted cloud backup on EU servers.
Where is my data stored? Is it private?
Your health data is stored locally on your device, and the app works fully offline. There are no ads and no analytics, and we never sell your data. If — and only if — you enable the optional cloud backup, your data is stored encrypted on servers in the European Union, after your explicit consent. You can turn backup off at any time.
How do I delete my account and my data?
You can delete your account directly in the app, from Profile. Deleting your account removes your registration data and any cloud-stored data. Data stored only on your device is removed when you delete the app, and you can also clear it from within the app first. If anything goes wrong, email us and we'll help.
Is there a minimum age?
Yes — CareToDoc is intended for people aged 16 or over. Caregivers can of course use the app to organize routines they are responsible for.
Which languages does the app support?
English, Italian, Spanish, German, French, and Portuguese. The app follows your device language automatically, and you can change it anytime from Profile.
Contact us
For any question about the app:
support@caretodoc.com
For privacy and data requests:
privacy@caretodoc.com
We reply in English and Italian, usually within a few working days.